Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at:
Email: zevarshevar1@gmail.com
Phone: +91 9814081457 / +91 9855481457
Please note that returns should be sent to the following address only after your return request has been approved:
ZevarShevar
409-R, Chache Wali Gali
Model Town
Jalandhar, Punjab, India
If your return is accepted, we'll provide instructions on how and where to send your package. If applicable, we'll also provide a return shipping label. Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us using the details above.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and work quickly to resolve it.
Exceptions / Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made jewelry
- Gift cards
- Final sale or clearance items
- Items that have been worn, damaged after delivery, or returned without their original packaging
If you have any questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
Returned items must be unused, in their original condition and packaging, with all tags attached and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at:
Email: zevarshevar1@gmail.com
Phone: +91 9814081457 / +91 9855481457